Frequently Asked Questions

Authentication Questions

General Questions

Subscription Questions


Can you see my password?

No. We encrypt your password so no one, not even us, can see it.


I forgot my password. How do I reset it?

If you forgot your password, head to our "forgot password" page, enter you login email and we'll send you a link to reset your password.


When I link a Tumblr or Pinterest account to Friend or Follow is my password exposed?

No. We never see your password. OAuth allows you to approve Friend or Follow to work with your Tumblr or Pinterest account without sharing your password.


I don't see Tumblr or Pinterest "sign in" or "link account" buttons. Why are they missing?

Services such as AdBlock have options to block "social logins" or "social media buttons." These settings can remove similar buttons from Friend or Follow, effectively breaking functionality. We recommend "whitelisting" FriendOrFollow.com in your ad blocking software. Alternatively, you can temporarily pause blocking or fine tune your ad blocking software settings.


How can I delete my account?

If you'd like to delete your Friend or Follow account, please sign in and click the "delete" button at the bottom of your settings page.


Does Friend or Follow ever automatically post anything to my time-line?

We never ever post or update your profile without your explicit permission.


How do I cancel my Friend or Follow subscription?

You can cancel your subscription anytime by signing in to your Friend or Follow account, going to your "Settings" page (found in the upper right hand navigation bar), and changing your membership to the "Free" plan.

NOTE! Un-linking your social media accounts from Friend or Follow will not cancel your subscription. You must change your plan in the "Settings" page. If you are having trouble canceling your subscription, please email support@friendorfollow.com.


How do I change the credit card associated with my account?

You can change the credit card on your account by signing in, going to your "Settings" page (found in the upper right hand navigation bar), and clicking on the "Update my credit card on file" link.


How will my Friend or Follow subscription appear on my bank statement?

Friend of Follow subscription charges will likely appear on your bank statement as a charge from "Floating Head Studios." Friend or Follow is a product of "Floating Head Studios."


How do you send invoices? Can I see a sample invoice?

We email you a statement every month when your subscription renews. The email is sent to the email address we have on file for your account. This is typically the same email address you use to login.

You can view an example statement here.


Can we get a refund?

We offer a 30 day, no questions asked, money back guarantee.

You are responsible for all charges beyond 30 days. However, once you cancel you will never be charged again. We don’t have long-term contracts, lock-in, signup, or termination fees. Just pay as you go and cancel when you’re done.


Do you accept PayPal?

Currently, no. Our payment processor doesn't work with PayPal. However, we do accept PayPal debit cards, and PayPal credit cards.


I signed up for a free trial, why is there a $1 pending transaction on my card?

The $1 pending transaction on your credit card is a card authorization check. Our payment processor sometimes does this to make sure your card is valid. It is not a fee and it will soon disappear from your pending transactions.


I have questions about my Friend or Follow subscription. Who can I contact?

Email support@friendorfollow.com. Please allow up to two business days for a reply.