Frequently Asked Questions

Authentication Questions

Twitter Specific Questions

Gold & Platinum Membership Questions


Why do I have to create an account and login now? I didn't use to.

Twitter has made changes to their API that require all API calls be authenticated. This has forced us to create a login system. But there's a wonderful silver-lining. The new login system provides much better privacy, and it also gives you the ability to manage multiple accounts from Friend or Follow, not just Twitter accounts, but Instagram and Tumblr accounts as well!

To make managing logins on multiple websites easier, we recommend 1Password.


Can you see my password?

No. We encrypt your password so no one, not even us, can see it.


I forgot my password. How do I reset it?

If you forgot your password, head to our "forgot password" page, enter you login email and we'll send you a link to reset your password.

Never want to forgot a password again? We recommend using 1Password to manage all of your logins.


When I link a Twitter, Tumblr, or Instagram account to Friend or Follow is my password exposed?

No. We never see your password. OAuth allows you to approve Friend or Follow to work with your Twitter, Tumblr, or Instagram account without sharing your password. You can read more about Twitter and OAuth here.


When I link a Twitter account to Friend or Follow it says I'm giving you permission to "update my profile" and "post tweets." Why do you request permission to do that?

There are only 3 permission models for the Twitter API:

  • Read
  • Read, Write
  • Read, Write, and Direct Messages

We have to request “Read, Write” permission in order to give you a functional “Follow/UnFollow” button.

We never ever post or update your profile on your behalf.


Does Friend or Follow ever automatically post anything to my time-line?

Never!


Why can't I link an account with greater than 300k friends or 300k followers?

Twitter has limited the amount of API calls that can be made in a 15 minute block. This means we can currently only pull results for users with less than 300 thousand followers. We're working on a solution, so please stay tuned!


Why do I see suspended or nonexistent Twitter accounts listed in my Friend or Follow results?

There is a known bug in Twitter's API where Twitter occasionally returns accounts that have been suspended or otherwise removed from Twitter. You can view the bug report on Twitter's API Issue Tracker. If you're experiencing this bug, please email us to let us know. (Be sure to include your Twitter handle.) You can also "star" the issue on Twitter's API Issue Tracker to let Twitter know this bug is important.


Friend or Follow says someone is not following me back but I don't see them in the results?

This is the same Twitter API bug that causes this issue: Why do I see suspended or nonexistent accounts listed in my Friend or Follow results?


I received a warning message about cached Twitter results. What's that about?

Twitter implements a "Rate Limit" on all API calls. The "Rate Limit" is basically an allowance on how often we can call the API for your account. This means we can only pull information about your Twitter account a few times in a given block of time.

Once we run out of API calls for your Twitter account, we display the most recent results we have stored. These are what we call cached results. Eventually Twitter allows us to pull more data, and your results are fresh again. Accounts with more followers require more Twitter API calls. These accounts may see cached results more frequently than smaller accounts.

If you're viewing cached results, you should take care to double check your results with Twitter.com before you decide to follow or unfollow someone.


How do I cancel my Gold or Platinum membership?

You can cancel your membership anytime by signing in to your Friend or Follow account, going to your "Settings" page (found in the upper right hand navigation bar), and changing your membership back to the "Free" plan.


How do I change the credit card associated with my account?

You can change the credit card on your account by signing in to your Gold account, going to your "Settings" page (found in the upper right hand navigation bar), and clicking on the "Update my credit card on file" link.


Can I have more than one Twitter account associated with my Friend or Follow membership?

Yes! You can associate up to 3 average sized accounts with your Gold membership. And you can link unlimited average sized accounts with our Platinum.

Average sized account are accounts with less than 75k friends and 75k followers.


How will the Gold or Platinum membership appear on my bank statement?

Friend of Follow membership charges will likely appear on your bank statement as a charge from "Floating Head Studios." Friend or Follow is a product of "Floating Head Studios."


How do you send invoices? Can I see a sample invoice?

We email you a statement every month when we renew your membership. The email is sent to the email address we have on file for your account. This is typically the same email address you use to login.

You can view an example statement here.


Can we get a refund?

We offer a 30 day, no questions asked, money back guarantee.

You are responsible for all charges beyond 30 days. However, once you cancel you will never be charged again. We don’t have long-term contracts, lock-in, signup, or termination fees. Just pay as you go and cancel when you’re done.


Do you accept PayPal?

Currently, no. Our payment processor doesn't work with PayPal. However, we do accept PayPal debit cards, and PayPal credit cards.


I signed up for a Gold or Platinum trial, why is there a $1 pending transaction on my card?

The $1 pending transaction on your credit card is a card authorization check. Our payment processor sometimes does this to make sure your card is valid. It is not a fee and it will soon disappear from your pending transactions.


I have questions about my Gold or Platinum membership. Who can I contact?

Email support@friendorfollow.com. Usually we're able to answer emails the same day we receive them. However, please allow for up to two business days for a reply.